Terms of Service

By downloading, installing, registering for, or otherwise accessing or using the Platform, you represent and warrant that you (a) have the legal capacity to enter into a binding contract, (b) are 18 years of age or older, and (c) are using the Platform to operate a genuine retail, wholesale, or service business. If you do not agree to these Terms, you must not access or use the Platform. These Terms incorporate our Privacy Policy by reference.

• “Services” means the POS billing, inventory management, customer khata, supplier khata and payables, and business insights features made available through the Platform, and any future features we add.
• “User” or “you” means the shop owner or authorized representative who registers a Store Profile on the Platform.
• “Store Profile” means the account and store details a User creates to access the Services.
• “Content” means any data, records, or information a User submits, uploads, or generates through the Services, including billing records, inventory data, and khata entries.
• “Central Catalog” means the shared product catalog made available within the App for Users to pull product listings into their own Store Profile.

The Platform provides the following Services to Users:

• POS billing with barcode/QR search, multiple payment modes, and digital receipts.
• Store inventory management, including pulling listings from the Central Catalog and adding custom products.
• A digital khata book to record customer receivables and payment reminders.
• A supplier khata to record and track payables owed to vendors.
• Business insights derived from the records a User enters, including revenue, cost, and profit-margin summaries.

All Services rely on live synchronization to our cloud infrastructure and require an active internet connection to function as intended.

To use the Services, you must create a Store Profile using your mobile number, verified by a one-time password (OTP). You may be required to furnish additional details, including your store name, category, address, and information about your customers and suppliers as you choose to record it. You represent that all information you furnish is accurate and complete, and you agree to promptly update your Store Profile if any details change.

You are solely responsible for maintaining the confidentiality and security of your registered mobile number, the OTPs sent to it, and any device on which you access the Platform. You agree to immediately notify us at support@kirana360.com of any unauthorized access to or use of your Store Profile. You are responsible and liable for all activity that occurs through your Store Profile, whether or not authorized by you, except to the extent caused by our gross negligence.

You agree that you will not:

• Use the Platform for any unlawful purpose or to record fraudulent transactions.
• Attempt to gain unauthorized access to any part of the Platform, other Users’ Store Profiles, or our systems.
• Reverse-engineer, decompile, or attempt to extract the source code of the App, except as permitted by law.
• Interfere with or disrupt the integrity or performance of the Platform.
• Use the Platform to store or process information you are not legally authorized to hold, including another person’s sensitive personal data without consent.
• Misrepresent your identity or your business when creating a Store Profile.

You retain all ownership rights in the Content you submit through the Services — your bills, inventory records, and khata entries remain yours. By using the Services, you grant us a limited, non-exclusive license to host, store, process, and display your Content solely for the purpose of providing and improving the Services to you, in accordance with our Privacy Policy. You are solely responsible for the accuracy and legality of the Content you enter.

The khata and supplier-payable features of the Services are record-keeping tools that reflect information entered by the User. Kirana360 is not a bank, lender, payment processor, or party to any transaction recorded between a User and their customers or suppliers. We do not verify, guarantee, or take responsibility for the accuracy of amounts recorded, and any dispute regarding an amount owed or paid is solely between the User and the relevant customer or supplier. Reminder notifications sent through the Services are a convenience feature and do not constitute a demand, notice, or legal collection action on our part.

Product listings available through the Central Catalog are sourced from brand and distributor data and are provided for convenience. We do not guarantee that Central Catalog listings (including pricing, availability, or specifications) are complete or up to date, and Users are responsible for verifying and maintaining the accuracy of any product they add to their own Store Profile.

The Services are currently offered free of charge. We may introduce paid plans or premium features in the future; if we do, we will provide advance notice and will not begin charging for any feature you already use without your consent. Continued use of any newly introduced paid feature after notice constitutes acceptance of the applicable fees.

The Platform, including its software, design, trademarks (such as the Kirana360 name and logo), and all related intellectual property, is owned by Clownify Tech or its licensors. Except for the limited right to use the Platform as intended, these Terms do not grant you any rights to our intellectual property.

You may stop using the Services and request deletion of your Store Profile at any time by contacting us. We may suspend or terminate your access to the Platform, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful activity, or where required by law. Upon termination, your right to use the Services ceases immediately; provisions of these Terms that by their nature should survive termination (including Sections 8, 13, 14, 15, and 16) will survive.

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or entirely secure, particularly where availability depends on your internet connectivity or third-party infrastructure.

To the maximum extent permitted by applicable law, Clownify Tech and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Platform, including losses arising from data entry errors, service interruptions, or disputes with your customers or suppliers. Our aggregate liability for any claim arising from these Terms or the Services shall not exceed the amount, if any, you paid us for the Services in the twelve (12) months preceding the claim.

You agree to indemnify and hold harmless Clownify Tech and its officers, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Platform, your Content, or your violation of these Terms.

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Subject to the grievance redressal process below, the courts at [City, India] shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services.

If you have a complaint or grievance regarding the Services, you may contact our Grievance Officer at support@kirana360.com. We aim to acknowledge grievances within 24 hours and resolve them within 15 days, in line with applicable regulatory timelines.

We may revise these Terms from time to time by posting an updated version and updating the “Last updated” date above. For material changes, we will provide additional notice through the App or Site. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

• Severability: if any provision of these Terms is held unenforceable, the remaining provisions will continue in full force.
• Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Platform.
• No waiver: our failure to enforce any right or provision will not be considered a waiver of that right.
• Assignment: you may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.